Training Customer Relationship Management

 

DESKRIPSI

Ditengah-tengah persaingan berbagai bisnis/industri jasa yang semakin ketat, dan disertai dengan loyalitas pelanggan cenderung memudar, perusahaan harus menata ulang proses bisnis dan merubah paradigma dalam melayani pelanggan bila ingin tetap eksis. Jika hal tersebut tidak dilakukan, kinerja perusahaan akan semakin terpuruk. Dengan kata lain, perusahaan yang masih condong melihat kebutuhan para pelanggan dari kacamatanya sendiri (lens of organization) lambat laun akan ditinggalkan. Untuk meningkatkan daya saing serta merangkul paradigma baru dalam melayani pelanggan, strategi bisnis yang dikenal dengan nama Customer Relationship Management (CRM) menjadi salah satu prioritas utama untuk diterapkan.

Penerapan strategi CRM di semua tingkatan organisasi, unit kerja, dan titik kontak pelanggan dengan organisasi tersebut adalah sangat penting untuk menjalin dan menumbuh-kembangkan hubungan perusahan dengan para pelanggannya maupun mitra bisnisnya. Melalui penerapan strategi CRM, suatu perusahan diharapkan akan lebih mengenal pelanggannya dan lebih memusatkan penjualan produk, serta peningkatan pelayanan kepada pelanggan yang menguntungkan. Dengan mengenal palnggan atau segmen pelanggan secra lebih mendalam akan memudahkan perusahaan untuk mengoptimalkan keuntungan dan meminimalkan resiko bisnis.

 

MATERI PELATIHAN TRAINING  CUSTOMER RELATIONSHIP MANAGEMENT

  1. PRINCIPLE AND CONCEPTS OF CRM
  • What is CRM
  • Why CRM is critical for the business
  • Which department in teh organization should consider CRM
  • How to build an effective CRM
  1. CRM ROLES IN VARIUOS INSDUTRY
  • CRM types and insdustry segments
  • CRM modules portfolio and classification
  • Best practices of CRM in a range of industry
  • Success and Failures Stories of CRM implementation
  1. OPERATIONAL CRM
  • Analysing and forming CRM task forces
  • Creating mission and objectives of operational task forces
  • Setting up front ofiice and back office management
  • CRM in action and evaluation strategy
  1. ANALYTICAL CRM
  • “Knowing your customer” paradigm
  • Customer behavior analysis and performance
  • Multidimension Data Analysis
  • Kowledge management and business Intelligent
  • Analytical CRM Case Study
  1. HUMAN RESOURCES ROLE IN CRM
  • Mapping Customer Wants to Human Resources Capability
  • Assessing the gap between Customer and Employees
  • Soft skill requirement in CRM
  1. Training and development strategy on CR

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

 

Training Turnarond Management

OBJECTIVES

On completion of the course, the participants: know proved practices applicable to most turnarounds and have a good understanding of relationship between various steps of turnaround preparation and execution; are aware of typical errors and pitfalls in turnaround context; know the conditions for a successful turnaround management and can determine the best practices to deal with their own turnaround, so as to match the optimum in terms of frequency, cost, duration and safety

 

COURSE CONTENT

Turnaround Stakes
  • What is a turnaround (T/A). Justification of T/A: regulations, maintenance, projects, units yields and availability. Stress on T/A frequency, duration, cost and safety concerns: economical incentives, unit reliability. Typical data on T/A.
Long and early preparation
  • Workload evaluation: maintenance, projects, others. How to gather data; different steps and techniques. T/A objectives definition. Budget evaluation. Organization plan: planning resources, specific role of inspection, unique manager.
Contracting
  • Contracting plan preparation: clear understanding of the pros and cons of different contracts in T/A context: lump sum, reimbursable, unit rates. Purchasing plan. Contracting procedure: job definition, conditions of execution, commercial data and price basis. Contractor selection: typical T/A criteria; use of selection tools.
Detailed preparation
  • Critical operations identification and preparation. Permanent estimate and cost control activity. Permanent planning activity: tools, risks, contingencies. Purchasing and expediting; quality control. Safety plans integration. Logistics. Internal and external review. Team building techniques.
Units shutdown preparation
High risk period. Integrated planning.
Turnaround activities control
  • Safety, planning, cost and quality control. Management of changes and contingencies. Information system: efficient meetings, need of reactive behavior at any stage.
Mechanical completion , pre start up and start up activities
Acceptance, turnover, commissioning. Post start up activities.
Debriefing – files and documentation
Importance of debriefing: preparation of next T/A.

 

WHO SHOULD ATTEND

Graduate engineers and staff already involved in maintenance, purchasing, project organization, operation and anyone requiring a sound overview of various aspects of turnaround management in refinery or petrochemical plants.

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

Training Estimation and Cost Control

Training Estimation and Cost Control

 

OBJECTIVES

To provide required knowledge to use past and existing data in order to better estimate new projects and to better control costs. On completion of the course, the participants will have acquired a logical work method allowing them to: better define project technical content, be able to use previous projects results in order to better identify technical contents and unit prices, better control the project costs.

COURSE CONTENT COST ESTIMATING

General

Concepts and principles. Project cycles phases and cost estimating methods.

Cost estimating methods

Cost estimating accuracy. Various estimating methods: plant exponent, module factor, semi-detailed, detailed method. Problem areas in cost estimating: location factors, currency fluctuations. Example of estimating data sheets. Quantifying allowances, contingencies and risks. Estimating a revamping project.

Case studies

Cost estimate of a complete onshore petrochemical plant including itemised equipment, bulk materials, construction works, site supervision, start-up and engineering services. Cost estimate of a piping modification in an existing plant. Demonstration of a cost estimate software package.

COST CONTROL

General

Effective project control. Integrated project cost and schedule control. Cost control versus financial control.

Project cost control

Time phased budget: to measure and monitor cost performance on the project. Progress reports: to detect which budget have been met and which have not. Change authorizations: to allow budget increase/decrease. Earned value: to measure project cost performance. Sampling method: to help to calculate the estimate at completion. Historical data: to collect technical/cost data on past «projects»

Case studies

Exercises using earned value techniques. Cost overrun analysis of a recent past project.

WHO SHOULD ATTEND

Personnel in charge of any aspect of project management (managers, project engineers, cost estimators,  cost controllers & schedule engineers, contract engineers, etc.). Anyone requiring a clear insight into cost engineering, what it can do, how it is done, and the role of the cost engineer in project management.

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

Coworkers standing in an office, looking at a digital tablet

Training Vibration Analysis and Control

 

 

Content :

Part 1

  • Introduction to the Use of Vibration in the Maintenance of Machinery;
  • Vibratory Motion;
  • Characteristics of Vibration;
  • Causes of Machine Vibration.

Part 2.

  • Vibration Measurement;
  • Introduction to Instrumentation Analysis;
  • Recording Data;
  • Identification and Diagnosis;
  • Vibration Tolerances.

Part 3

  • Vibration Correction;
  • Balancing Sources of Unbalance;
  • Static Unbalance;
  • Dynamic Unbalance;
  • Single and Two-Plane Balancing;
  • Balance Tolerances.

Part 4

  • Theory of Isolation;
  • Requirements;
  • Materials;
  • Interpretation of Data;
  • Evaluation of Results.
  • Types of Instrumentation;
  • Advantages and Disadvantages;
  • Application and Maintenance.

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

 

Training Reliability Tools & Integration for Overall Reliability Programs

OBJECTIVES

In order to minimize total Life Cycle Costs (LCC), a Reliability Engineer must do two things: 1) choose the best reliability tools from all of the tools available and must apply these tools at the proper phases of a product life cycle, and 2) properly integrate these tools together to assure that the proper information is fed forward and backwards at the proper times. This course will review each of these tools, describing what they are, when to use them, and how to integrate them in with the rest of the program.

As part of the course, we will learn about Reliability Integration, the process of seamlessly and cohesively integrating reliability tools together to maximize reliability and at the lowest possible cost.

 

WHO SHOULD ATTEND

This course is intended for anyone involved in the design, testing, or manufacturing of a product.

 

OUTLINE

 

  1. Elements of a Reliability Program
    • Basic Definitions
    • Reliability vs. Cost
    • Product Life Cycle Matrix
    • Integration Phases
      1. Integration in the Concept Phase
      2. Integration in the Design Phase
  • Integration in the Prototype Phase
  1. Integration in the Manufacturing Phase

 

  1. Phase I: Integration in the Concept Phase
  • Benchmarking
    • Definition
    • Different types of Benchmarking
      • Product Benchmarking
      • Process Benchmarking
    • How to perform
    • How the results of benchmarking lead to a gap analysis
  • Gap Analysis
    • Definition
    • How to perform
    • Using Benchmarking and the Gap Analysis to help write the Reliability Program and Integration Plan.
  • Reliability Program and Integration Plan
    • Definition
    • How to define the elements of the plan
    • Where to get the metrics
    • Defining the schedule
    • Integrating all of the activities together within the Plan

 

  1. Phase II: Integration in the Design Phase
  • Reliability Modeling and Predictions
    • Objectives of a Reliability Prediction
    • Standards Available
    • General Assumptions
    • Inputs Required
    • Available Methods
    • Multiplier Factors
    • Examples
    • How to use Modeling and Predictions in preparation for HALT and HASS
  • Failure Modes, Effects, and Criticality Analysis (FMECA)
    • Objectives of a FMECA
    • Standards Available
    • Design FMECA
    • User FMECA
    • Software FMECA
    • Process FMECA
    • Top-down Approach
    • Bottom-up Approach
    • Examples
    • How to use a FMECA in preparation for a HALT
  • Derating Analysis
    • What is derating
    • How to apply principles
    • How to use derating analysis in preparation for a HALT
  • Design of Experiments
    • Advantages over conventional experiments
    • How to perform
    • When to use Design of Experiments in Conjunction with HALT and HASS
  • Fault Tree Analysis (FTA)
    • When to use
    • How to perform
    • When to Use FTA in Conjunction with HALT and HASS
  • Stress-Strength Analysis
    • Definition
    • How to perform
    • How to use in conjunction with HALT and HASS
  • Tolerance and Worst Case Analysis
    • Definition
    • Types of Tolerance Analyses
    • When to use and when not to use
    • How to perform
    • How to use in conjunction with HALT
  • Human Factors Analysis
    • How to perform
    • Considerations for Safety, Maintainability, and Preventive Maintenance
    • How to use Human Factors Analysis in Planning for HALT and HASS
  • Maintainability and Preventive Maintenance (PM)
    • Definitions
    • How to perform a Maintainability Prediction
    • How to decide on a PM schedule
    • How to Use Maintainability and PM in Conjunction with HALT and HASS

 

  1. Phase III: Integration in the Prototype Phase
  • Highly Accelerated Life Testing (HALT)
    • What is HALT
    • Why HALT works
    • Planning for a HALT
      • Using results from the Modeling and Predictions FMECA, and Derating Analyses to help develop the HALT Plan
    • Executing the HALT
      • Using a FRACAS for root cause analysis on each failure
    • Using the HALT results to help plan the RDT
    • Using the HALT results to define the HASS profile
  • Failure Reporting, Analysis and Corrective Action System (FRACAS)
    • How to set up a FRACAS
    • Different types of FRACAS tools
    • How to use a FRACAS in conjunction with a HALT
  • Reliability Demonstration Test (RDT)
    • What is an RDT
    • How to set up an RDT
    • Different variables
    • How to use the results of HALT and Predictions in planning an RDT

 

  1. Phase IV: Integration in the Manufacturing Phase
  • Highly Accelerated Stress Screening (HASS)
    • Setting up a HASS based on HALT results
    • Running Proof-of-Screen
    • Using RDT and FMECA results to identify possible wearout mechanisms that need to be taken into account for HASS
    • Using Reliability Prediction results to help determine how much screening is necessary
  • On-Going Reliability Testing (ORT)
    • What is an ORT
    • How to set up an ORT
    • Different variables
    • Comparing ORT to HASS
    • How to use the results of a prediction when Setting up an ORT
  • Repair Depot Setup
    • Key factors involved in setting up a repair depot
    • Sending NTF hardware back through HASS
  • Field Failure Tracking System
    • Purpose of a field failure tracking system
    • Linking field failure information with predictions
    • Using failure analysis tools with field trends
  • Reliability Performance Reporting
    • How to set up
    • What metrics to track
    • Comparing results with Reliability Program and Integration Plan
  • End-of-Life Assessment
    • Gathering and plotting data
    • Comparing with predicted results
    • How to use the results of reliability predictions and FMECA’s to assist in EOL assessment

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

Training Developing a Maintenance Plan with Reliability Driven Asset Management

 

Audience Profile

Asset Owners, Managers, Finance Managers and all those who contribute in their roles of first-line (operators and maintainers) and second-line (engineering, designers, logistics, admin, workshops, etc.) asset managers to the development of an optimized asset maintenance plan and are eager to achieve a sustainable improvement in company profit.

 

Course Objectives

To provide the delegates with:

  • the knowledge, understanding, skills and attitude necessary to perform RDAM analyses for optimizing the quantity and quality of asset outputs (revenue), minimizing risks and use of inputs (costs)
  • develop a dynamic asset management or maintenance plan in a systematic way
  • all the documentation, forms and flow-charts required for easy implementation of this technique and achieving the changes espoused in the theory.

 

What makes this course different?

The RDAM information and decision sheets are dramatically improved with extra columns. These deal with how you can detect a failure, a detailed risk assessment and a decision diagram with associated questions on the decision sheet, to quickly arrive at the type of required maintenance. We also ask for an estimate of task duration and required resources, so you can develop a work schedule.

We also include six standard faults for each function to ensure completeness. In combination with a question regarding operator-maintenance in the decision diagram, we believe that we can determine most, if not all, issues that would normally require a separate Total Productive Maintenance Analysis.

 

OUTLINE

  1. Reliability Driven Asset Management Explained
  • Historic Development of Reliability Centred Maintenance
  • What is Reliability Driven Asset Management?
  • What Are the Objectives and Goals of Reliability Driven Asset Management?
  • How Does Reliability Driven Asset Management Link to Asset Management?
  • Definitions and Acronyms
  • Definitions
  • Acronyms Used in this Manual
  • What Are the Benefits of Applying Reliability Driven Asset Management?
  • Why Should You Consider Using Reliability Driven Asset Management?
  • What Is the Reliability Driven Asset Management Process?
  • How Should You Implement Reliability Driven Asset Management?
  1. How to Identify Process or Asset Functions and Performance Standards?
  • How to Identify the Process or Assets for Analysis?
  • How Important Is an Asset Hierarchy?
  • What Are Process and Functional Block Diagrams?
  • What Is an Asset Register?
  • How to Collect Data?
  • Who Should Be Responsible for Data Collection?
  • Which Asset to Analyze First?
  • Pareto Analysis
  • How to Select Significant Functions?
  • How Do You Assess Criticality?
  • How Can You Rank Asset Reliability Costs?
  • How Do You Comprehensively Describe Functions?
  • Can You Link Functions to the Current Asset Application?
  • Can You Include Asset Policy in Function Description?
  • Can You Link Functions to the Operator Tasks?
  • What Are the Functional Performance Levels?
  • Group exercise; develop functional block diagram, quantify performance levels, determine significant functions, describe functions, link function to operations, policies and operating environment.
  1. What Are Faults, Root Causes, Effects, Detectability, Consequences And Criticality?
  • From FMECA and RCM to FCECA and RDAM
  • How Does Reliability Driven Asset Management Link to Risk Management?
  • What Are Functional Faults?
  • Do You Need Asset Performance Data?
  • How to Describe Functional Faults?
  • How Many Faults or Failures for Each Function?
  • How to Identify Root Causes?
  • What Is the Link between Failure Type and the Choice of Maintenance Tasks?
  • What Are Fault Effects and Consequences?
  • Rules for Defining Fault Effects
  • How do You Detect a Fault?
  • How Do We Rank Fault Consequences
  • Fault Consequences and Stand-by or Parallel Assets
  • What Is the Severity of Fault Consequences?
  • What Is the Likelihood of Occurrence?
  • How to Calculate Risk?
  • Do You Need to Consider Detectability?
  1. How to Select Maintenance Tasks?
  • How Did Maintenance Techniques Evolve?
  • How Do You Select Tasks?
  • Task Choice Criteria
  • Selecting Multiple Tasks
  • How Do Fault Patterns Affect Task Choice?
  • What Other Maintenance Regimes Can You Use?
  • What Are the Conventional Task Choice Diagrams?
  • Why Place a Decision Diagram on the Decision Work Sheet?
  • RDAM and Operational Tasks
  1. How to Use the Reliability Driven Asset Management Analysis Sheets?
  • What Analysis Level Do You Choose?
  • How Does Our RDAM Information Sheet Work?
  • Functions, Performance Levels and Functional Faults
  • Analyze Functions, not Parts
  • Functional Faults
  • Fault Causes, Detection and Effects
  • How Does Our RDAM Decision Sheet Work?
  • Consequence Measured over Time
  • How Do You Select the Most Appropriate Task?
  • When Do You Need Primary and Secondary Tasks?
  • Task Description and Assessment of Cost-Effectiveness
  • On-line or Off-line Tasks
  • Task Frequency
  • Analyze all Assets
  • Are There Other Sources of Maintenance Tasks?
  • Chapter Five for Existing Assets
  • Syndicate Exercise 3a
  • Syndicate Exercise 3b
  1. How to Develop the Workplan?
  • Auditing the Reliability Driven Asset Management Analyses
  • How to Develop the Work Schedules?
  • Operational Planning
  • Developing a Maintenance Plan
  • The Outputs of the RDAM Analysis
  • Maintenance Work Packaging
  • Workload Leveling
  • Task Administration
  • How to Develop Human Resource Needs?
  • How to Estimate Materials and Spares Needs?
  • How to Estimate the Need for Tools and Equipment?
  • How to Estimate the Need for Workshops?
  • How Do You Optimize Life Cycle Costs and Budget Forecasts?
  • What Are the Consequences of Arbitrarily Changing the Budget?
  • Benefits of Providing the RDAM-Based Budget
  • How Do You Develop Standard Task Instructions?
  • Should You Use Reliability Centred Maintenance Software?
  • What Is the Link between RDAM and CAMS?
  • Up-load the Tasks, Frequencies and Descriptions into the CAMS
  • Syndicate Exercise 4a
  • Syndicate Exercise 4b
  • Syndicate Exercise 4c
  1. How to Implement Reliability Driven Asset Management?
  • Timing of the Reliability Driven Asset Management Analysis
  • How to Implement Reliability Driven Asset Management?
  • Pre-requisites to Successful Implementation of RDAM
  • Who Must Be on the Reliability Driven Asset Management Team?
  • Role of Team Members
  • Role of a Facilitator
  • Continuous Improvement and Reliability Driven Asset Management
  • Continuous Improvement with the Deming Cycle
  • Should You Fast-track Reliability Centred Maintenance?
  • Work-based RDAM analyses

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

Training How to Optimize Shutdown Management

 

Audience Profile

Asset Owners, Managers, Engineers, Planners, Supervisors, Operators, Finance Managers, Safety Officers, Contractors and all those who contribute in their roles of first-line (operators and maintainers) and second-line (engineering, designers, logistics, admin,

workshops, etc) to shutdown management and decision making and who are eager to achieve sustainable improvement in productivity and return on investment.

 

Course Objectives

To equip those active in the management of productive and infrastructure asset shutdowns with the knowledge, skills and attitudes needed for maximizing return on shutdown investment. The course will combine theoretical concepts and practical considerations to refine the understanding of:

  • the need for a shutdown
  • the tasks in the various phases of a plant shutdown
  • planning, scheduling, organising, controlling
  • linking scope, duration, quality and cost
  • shutdown contract management
  • shutdown review or lessons learned system in preparation for the next shutdown.

 

What makes this course different?

The course totally traces the life of a shutdown and is shutdown-specific, rather than being just another project management course.

 

OUTLINE

Main Topics – Day 1

  1. Shutdown Management Explained
    • Towards most effective shutdown management
    • What is shutdown management?
    • What are the objectives and goals of shutdown management?
    • How does shutdown management link to asset management?
    • Definitions and acronyms
    • What are the benefits of improved shutdown management?
    • Why should you consider improving shutdown management?
    • What is the shutdown management process?
    • How should you implement improved shutdown management?
  2. Is A Shutdown Necessary?
    • How does asset management drive shutdown management?
    • What are the business drivers?
    • What are the business and asset management objectives?
    • Conflicting business objectives
    • Why should you develop an Asset Management Plan?
    • What Tools can You Use for Developing an Asset Management Pan
    • What is Asset Output Optimization?
    • What is Reliability Driven Asset Management?
    • What are the effects of fault types?
    • Why are shutdowns not the logical outcomes of asset management analysis?
    • How could you justify shutdowns?
    • How can you minimise the need for shutdowns in all phases of the asset life cycle?
    • What classifies as a shutdown?
  3. What is the difference between capital and shutdown projects?
    • The Project Management Body of Knowledge
    • How is a Shutdown different from Capital Projects?
    • Time Management
    • Cost Management
    • Quality Management
    • Human Resource Management
    • Communications Management
    • Risk Management
    • Conclusion

 

Main Topics – Day 2

  1. What Do You Need for Shutdown Management?
    • What are the shutdown objectives?
    • Goals and objectives, best compromise of time, cost, quality and safety
    • Which shutdown management style do you adopt
    • Justification for managing turnarounds
    • How do you manage the shutdown?
    • How do you plan and schedule a shutdown?
    • How do you organize a shutdown?
    • How do you control a shutdown?
    • How do you review a shutdown?
    • What is the format of the shutdown process?
    • Systems and procedures
    • What is the shutdown initiation and feasibility study?
    • How to plan the scope of the shutdown?
    • What affects the quality of the shutdown?
    • What is a quality management plan?
    • How can you expand the stages with Value Methodology?
    • How do you prepare for the shutdown?
    • How do you execute the shutdown?
    • How do you terminate and review the shutdown?
    • What information do you need?
    • Cost
    • Time
    • Manpower
    • Safety
    • Quality
    • Tools and equipment
    • Materials
    • Coordination
    • Technical
    • Work scope
    • Sources of information
    • Who is part of the shutdown organization?
    • The shutdown organization
    • Responsibilities
    • Cooperation versus competition, incentives
    • Who is the process owner or shutdown sponsor?
    • Who are the stakeholders
    • What is the Shutdown Strategy Team?
    • Who is the Shutdown Manager?
    • What are the tasks of the shutdown team?
    • Do you need role descriptions?
    • Is team building easy?
    • What shutdown management tools can you use?
    • CAMS Functionality
    • How do you establish a shutdown management communications network?
    • Communication, feedback, morale
    • What are the goals of a communications network?
    • What are the benefits of meetings?
    • Which shutdown management reports are necessary?
    • Which shutdown manuals do you need?
    • How to report the shutdown?
    • Permanent records
    • Information needs at various level in the shutdown organization
    • What is the importance of documentation control?
    • What is the shutdown closure and review report?

Syndicate Exercise regarding the need for a shutdown, minimizing the need for shutdowns, developing procedures for planning, organizing, controlling and reviewing the shutdown.

  1. How to Perform a Shutdown Feasibility Study?
    • Why do you need a feasibility study?
    • How do you initiate a shutdown?
    • What are the shutdown objectives?
    • What are the work scope and deliverables?
    • Shutdown worklist
    • Evaluating and setting priorities
    • What is the milestone plan?
    • How important are cost estimates?
    • How do you establish risk, opportunities, constraints and assumptions?
    • What are constraints?
    • What are risks?
    • What are stakeholder risks?
    • What are opportunities?
    • Why do you need to record assumptions?
    • How to manage quality?
    • 1 power station unit self management outage
    • 2 quality standard
    • 3 shutdown organization data (mwd organization)
    • 4 contracts
    • 5 scope summary
    • 6 documentation
    • 7 procurement
    • 8 inspection and test plans
    • 9 incoming inspection
    • 10 progress inspection/inspection status
    • 11 final inspection/commissioning
    • 12 identification of plant items/traceability
    • 13 handling and storage/packaging and shipping
    • 14 material supply, plant manufacture
    • 15 special processes
    • 16 records
    • 17 nonconformance/corrective action
    • 18 power station supplied equipment
    • 19 statistics
    • 20 system quality audit
    • What are the shutdown success factors?
    • Decision making

Syndicate Exercise about shutdown needs, objectives, justification, involved parties, functions, cost, benefits and risk, resourcing, costing, management,

 

Main Topics – Day 3

  1. How to Plan the Shutdown?
    • How to select the main tasks?
    • How to develop the work scope?
    • Include non-productive tasks
    • Estimating, budget and preliminary manpower planning
    • Developing pessimistic, most likely and optimistic scenarios to deal with task uncertainty
    • How do you identify task details?
    • Defining activities
    • Estimating activity duration and resources
    • What is the work breakdown structure?
    • How to allocate responsibilities?
    • What are quality needs?
    • How to ensure shutdown safety?
    • How do you plan the shutdown?
    • Planning and scheduling?
    • What is scheduling?
    • What Is the Importance of Scheduling?
    • What scheduling constraints exist?
    • Which shutdown task timing do you select?
    • What job estimating and scheduling techniques are available?
    • How to estimate budgets?
    • Cost estimating and work requests
    • Develop cost-benefit curves
    • How do you manage shutdown risk?
    • What access permit system do you use?
    • What are the outcome acceptance criteria?
    • Why sign-off on the scope of work?
    • Why is document control important?

Syndicate Exercise on scope, work packages, safety analysis, acceptance criteria, constraints, risk, resource estimates

  1. How to Schedule With Gantt Charts And Networks?
    • What are Gantt charts? constructing, use, benefits and limitations
    • How to use the Gantt chart for monitoring progress?
    • What are the limitations of Gannt charts?
    • What are network diagrams?
    • What are reasons for using network diagrams?
    • Which information sources can you access?
    • How to conduct a network development meeting?
    • What is the critical path method?
    • What are the critical path construction rules?
    • How to develop a critical path diagram?
    • How do critical path and critical tasks compare?
    • How to calculate the early start and finish?
    • How to calculate late start, finish and float?
    • How to determine the critical path?
    • Critical and near critical activities
    • How to produce a Gantt chart from the network diagram?
    • How to use the CPM network diagram to monitor progress?
    • How to perform network compression?
    • Effects of schedule acceleration or extension
    • What is the program evaluation and review technique?
    • What is the value of pert diagrams?
    • How to use the computer for CPM networking?
    • Project management software
    • Choosing the right program
    • How to link the shutdown plan to your CMMS?

Syndicate Exercise: develop network diagram, Gantt chart, duration reduction, cost

  1. How to Organise the Shutdown?
    • What resources do you need?
    • What resource limitations do you need to deal with?
    • What are human resource considerations?
    • Are human resources available?
    • How to do time-limited human resource scheduling and levelling?
    • How to do resource-limited human resource scheduling and levelling
    • Manpower scheduling
    • Manpower leveling
    • Resource leveling or critical mass? – a practical turnaround management methodology
    • Critical mass
    • Productivity
    • Overtime, premium time, time/cost tradeoffs
    • Optimum manpower utilization
    • How to estimate materials and supplies?
    • How to estimate tools, equipment and utilities?
    • How to estimate support facilities?
    • How to tender and contract?
    • Allocating responsibilities and authorities
    • Setting up communications
    • Brief shutdown executive crews
    • Designing the work site
    • Pre-shutdown maintenance activities
    • Pre-shutdown operational activities
    • Pre-shutdown administration activities
    • Pre-shutdown organizational activities
    • How to develop a detailed cost summary?

Syndicate Exercise: resource estimates linked to network diagram, resource leveling

 

Main Topics – Day 4

  1. Contract management
    • Introduction
    • The six conditions for a contract
    • Contract law
    • The basic contract components
    • Terms and conditions
    • Sensitive information and intellectual property
    • Ownership of assets and risk
    • Warrantees, guarantees, retentions and liquidated damages
    • Documentation and follow-up services to be provided
    • Charges and charging structure
    • Contract management
    • Staff and asset transfer agreement
    • Accommodation agreement
    • Schedules
    • Service contracts
    • Managing contract risk
    • Recording risks
    • Risk assessment
    • Risk mitigation strategy
    • Overview of possible risks
    • Tender documentation
    • Tender components
    • Service requirements
    • Staff details
    • Assets
    • Service costs
    • Required charging arrangements
    • Required security and special arrangements
    • Service agreements
    • Contract management arrangements
    • Specific contractual requirements
    • Specific operational requirements
    • Agreement implementation requirements
    • Communications with tenderers
    • Bid instructions
    • Service delivery options
    • Individual services contracting
    • Total facilities management.
    • Management consultancies.
    • Contractual relationships
    • Traditional relationship objectives.
    • Post-traditional relationships.
    • Contract packaging
    • What is an agreement package?
    • Defining the package
    • Specifying the service requirements
    • Detailed implementation plan
    • Other issues for consideration
    • Charging formulae
    • Supplier perspectives
    • Charging mechanisms
    • Regulatory mechanisms
    • The proposal evaluation system
    • Desired learning outcomes
    • Evaluation overview
    • Evaluation process
    • General approach to evaluation
    • Basis for evaluation standard and non-standard proposals
    • Primary evaluation matrix – general headings
    • Criteria for primary and expression of interest evaluation
    • Technical span of resources assessment
    • Evaluation scoring matrix.
    • Short-cuts to a contract
    • Service definition and performance levels
    • Price
    • Contractual problems
    • Preventing contractual problems
    • Contract termination
    • Termination in general
    • Breaking a long-term agreement.

 

Main Topics – Day 5

  1. How to Execute the Shutdown?
    • What is needed for a shutdown start-up?
    • How to appoint and develop the shutdown execution crew?
    • How to develop a successful team?
    • What is the importance of managing Up?
    • How to ensure resource availability?
    • How do you claim the necessary space and support facilities?
    • Training of human resources
    • When does the shutdown begin?
    • What is performance monitoring?
    • How to prepare for monitoring?
    • Measuring performance
    • What is the importance of progress monitoring meetings?
    • Can you use inspections to collect information?
    • How to collect data for monitoring?
    • What progress can you monitor?
    • What is the importance of progress reporting?
    • Interpreting the turnaround progress reports
    • Normal rate of progress
    • Controlling Shutdown Duration, Resources and Cost
    • Interpreting a gantt chart
    • Daily scheduling
    • How do you control the shutdown?
    • How do you solve problems?
    • Planning extra work
    • Impact of extra (added) work to the turnaround
    • How do you manage scope change?
    • What is the importance of communicating?
    • Communication with sponsors or clients
    • Communication with other stakeholders
    • Conducting daily turnaround progress meetings
  2. How to Terminate the Shutdown?
    • What is shutdown termination?
    • How to recommission the plant?
    • Check operability and maintainability
    • The commissioning hazard analysis
    • Are there any final tasks?
    • Update asset register and database
    • Verify that all documents describe the plant as recommissioned
    • How to finalize administrative details?
    • Shutdown reporting
    • Using completed work order information
    • Human resource performance analysis
    • Sign-off and hand-over
    • Closure meeting
    • How to return to service?
    • Turnaround final report
    • What are the benefits of a lessons learned system?
    • Syndicate exercise solutions

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

Training Business Driven Facility Management

 

Audience Profile

Facility Owners, Managers, Engineers, Planners,Trades people, Operators, Finance Managers, Safety Officers and all those who contribute in their roles of operators and maintainers, engineering, designers, logistics, admin, workshops, etc to facility and service asset management and who are eager to achieve sustainable improvement in productivity and return on investment.

 

Course Objectives

To equip those active in the management of productive and infrastructure facilities with the knowledge, skills and attitudes needed at the various stages in the life of an facility for optimising the quality and quantity of facility outputs, minimising risk and use of inputs, as required by the business plan.

The course will combine theoretical concepts and practical considerations to refine the understanding of:

  • the role of facility management as a vital business driver;
  • the essential tools required for effective and efficient management of the facility and service facilities, in the light of economics,safety, health and environment;
  • the importance of accurate performance data and analysis and of decision making based on facts and life cycle costs.

 

What makes this course different?

We approach maintenance in the meaning of ‘maintaining function at the required performance level. This has two implications:

  • operators affect the performance of a function as much as maintainers, hence we cover operational and maintenance tasks and introduce operators performing minor maintenance to address any performance deterioration as soon as possible, reducing costs; and
  • we perform maintenance when the facility or service asset requires it to perform its function at the required performance level. This means that we do not perform maintenance to ‘make an item look good’. This also reduces costs.We address all issues that contribute to the maximisation of revenue and minimisation of costs and risk over all stages of the life of a facility or service asset. We emphasise that existing assets may benefit from a one-off modification to its design or to changes to the operational or maintenance procedures,hence the material in the manual applies equally to existing and new assets

 

Main Topics

  1. Introduction Facility Management Explained
  • Towards most appropriate facility management
  • What is facility management?
  • What are the objectives and goals of facility management?
  • Definitions and acronyms
  • What are the benefits of achieving most appropriate facility management?
  • Why should you improve facility management?
  • What is the facility management process?
  • How should you improve facility management?
  1. What Is Needs Driven Facility Management?
    • What are needs, facilities and facility management?
    • How do business and facility management interact?
    • What are the business performance drivers?
    • What are the business vision, mission, objectives, goals and values?
    • How do you maintain the balance between revenue, costs and risk?
    • What are the facility management objectives and enablers?
    • What tools are available for developing facility strategies?
    • Group exercise (Vision, mission, cascading objectives, select a function and determine required facilities in type and quantity)
  2. How to optimise Facility and Service Asset Design?
    • How to match facilities to needs?
    • How do you determine facility demand?
    • What is involved in building and service asset design?
    • How to design for changing demand, energy conservation, accessibility by disabled persons and constructability?
    • How to design for operability, safety, reliability, maintainability and availability?
    • How to perform a hazards and operability analysis?
    • Finalising configuration
    • How to design for facility and asset supportability?
    • How do you optimise life cycle profit?
    • Chapter three for existing facilities
    • Syndicate task 2
  3. How DO You Develop the Facility Management Reference Plan?
    • What is the facility management reference plan?
    • Which facility or service asset to cover first?
    • What tools exist for selecting tasks?
    • How to select operational tasks?
    • What are operational tasks and Facility/Asset Operations Optimisation?
    • How to select maintenance tasks with Reliability Driven Maintenance?
    • Tasks and Total Quality Management
    • How do you develop Standard Task Instructions?
    • Are there other sources of maintenance tasks?
    • How do you manage risk?
    • How do you optimise Life Cycle Costs?
    • Chapter four for existing facilities
    • Dynamic Facility Management Reference Plan
    • Group exercise (for selected function develop operational tasks, perform loss and an RDM analysis, compare the techniques, how do you perform these tasks currently, what info is available, what gaps exist?)
  4. How to Determine Resources and Specification?
    • How to develop the work schedules?
    • How do you develop human resource needs?
    • What are facility-based teams?
    • How to estimate materials and spares needs?
    • How to estimate need for tools and equipment?
    • How to estimate need for workshops?
    • How to finalise facility configuration and verify capability?
    • How do you optimise life cycle costs and budget forecasts?
    • How do you develop technical and performance specifications?
    • How to develop facility and asset performance indicators?
    • What is Overall Asset Effectiveness?
    • How to set-up service contracts?
    • How to establish legal and contractual needs?
    • Secure resources for the project
    • Chapter five for existing facilities
    • Group discussion regarding method of budget provisioning and how to improve
  5. How to Procure Facilities And Resources?
    • Hazards and operability analysis
    • How to procure the facility?
    • Develop manuals and test plans
    • Obtain the right personnel
    • Build the facility and install service assets
    • How do you commissioning the facility and assets?
    • Update documentation
    • Finalise accurate facility and asset register and database
    • Chapter six for existing facilities
    • Group Discussion regarding assessing of existing facilities and the development of a commissioning plan
  6. What Do You Need to Know about Computerised Facility Management?
    • Do you need computerised facility management?
    • What is computerised facility management?
    • What are the prerequisites for a computerized facility management system?
    • Which computerised facility management system?
    • Work initiation based on the Facility Management Reference Plan
    • What happens during work planning?
    • What is work scheduling?
    • How does computerised inventory management work?
    • How does computerised performance monitoring work?
    • How does computerised management reporting and analysis work?
    • Decision support analysis and continuous improvement
    • Document control
    • What is E-commerce and bar coding?
    • How do you implement a computerised asset management system?
    • Chapter seven for existing facilities
    • Group Discussion regarding CAMS and GIS/GPS experiences
  7. How to Improve Daily Facility and Asset Management?
    • Maintain the best facility and asset condition
    • Avoid the effects of deterioration
    • Facility and asset monitoring
    • What is involved in daily facility and asset maintenance?
    • Minor and major maintenance
    • Improve Employee Productivity and the Overall Trade Effectiveness (OTE)
    • Operability and Hazard Analysis
    • How do you manage a facility configuration change?
    • How to decide on facility replacement and disposal?
    • Chapter Eight for existing facilities
    • Group exercise regarding facility replacement decision flow chart development
  8. How to Change an Existing Facility Management System?
    • How to analyse current facility management practices?
    • What is a facility management audit?
    • How to compare current facility management practices against most appropriate practices?
    • How to establish improvement opportunities?
    • How do you implement change?
    • Group exercise regarding a change management plan
  9. How to Write a Facility Management Plan?
    • Introduction
    • Executive summary
    • Part 1 Objectives and background
    • Part 2 Load or demand forecasting
    • Part 3 Facility analysis and ask forecasting
    • Part 4 Life Cycle Cost estimates
    • Part 5 Facility management plan implementation
    • Conclusions

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

Training Penyusunan Key Performance Indicator Based Performance Management

 

DESKRIPSI

Salah satu tantangan manajemen yang dihadapi saat ini ialah bagaimana mendesain sistem yang efektif dalam day to day management sehingga karyawan berhasil mengeluarkan potensinya yang maksimal. Tantangan lain adalah bagaimana menyamakan bahasa di antara para atasan sehingga dalam mengelola performansi karyawannya memiliki standar yang sama.

Banyak perusahaan mengukur sikap mental karyawannya tetapi belum berbasis kompetensi. Beberapa perusahaan sudah mengukur kompetensi tetapi belum mengukur produktifitas hasil pekerjaan karyawannya. Lebih jauh lagi, beberapa mungkin sudah mengukur hasil pekerjaan secara kuantitatif tapi belum tentu terhubung dengan indikator paling strategis menurut sudut pandang pemegang saham atau manajemen puncak. Mengukur produktifitas pemegang saham adalah kebutuhan utama investor.

Bila sistem manajemen kinerja di perusahaan tidak dikaitkan dengan isu strategik, pengembangan bisnis, misi dan visi perusahaan, maka sistem manajemen kinerja akan kehilangan pijakan ke isu-isu nyata di bisnis kita. Tetapi bila dalam mendesain sistem manajemen kinerja tidak melibatkan karyawan secara langsung, sistem manajemen kinerja hanya akan menimbulkan rendahnya komitmen karyawan. Pentingnya kedua hal di atas membawa kita pada pemahaman betapa penting membuat sistem manajemen kinerja (performance management system) yang sekaligus menggunakan pendekatan strategik (strategic-approach) dan pendekatan berdasarkan karakteristik pekerjaan dan tanggung jawab pemegang jabatan (job/role-approach). Pelatihan ini membantu Anda mencapai tujuan tersebut. Pelatihan ini membantu Anda memastikan ukuran produktifitas karyawan Anda tersambung dengan bisnis, tidak hanya mengukur proses tetapi juga hasil

 

MATERI PELATIHAN :

  • Masalah-masalah dalam performance management
  • Konsep Competence & KPI-Based Performance Management
  • Peran line managers, HRD dan karyawan dalam performance management
  • Konsep pengukuran produktifitas karyawan
  • Pemahaman teknik-teknik performance evaluation
  • Membuat measurable key performance indicator
  • Membuat Deskripsi Key Performance Indicator
  • Menetapkan skala pencapaian KPI yang mendukung bisnis
  • Melakukan pembobotan aspek kompetensi dan hasil pekerjaan
  • Mendesain form Competence & KPI Based Performance Management
  • Memulai implementasi Competence & KPI Based Performance Management di perusahaan

PESERTA PELATIHAN

Praktisi SDM, Bagian HRD, Manajemen SDM, dll

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.

 

 

Training Pengenalan Metode Malcolm Baldrige Criteria untuk Industri

DESKRIPSI

Menurut George salah satu kerangka kerja untuk mencapai mutu tinggi adalah Kriteria The Malcolm Baldrige National Quality Award (MBNQA). Sebagai alat penilaian mandiri (selft assessment), kriteria MBNQA membantu mengidentifikasi kekuatan-kekuatan perusahaan, mencari peluang-peluang perusahaan dan mencari peluang bagi perbaikan proses dan hasil yang berdampak kepada stakeholder, pelanggan, karyawan, pemilik (owner), pemasok (supplier), serta masyarakat. Kriteria MBNQA juga membantu dalam hal mengatur sumber daya, antara lain: memperbaiki komunikasi, produktivitas, efektivitas, serta mencapai tujuan-tujuan organisasi.

Kriteria Baldrige  sebagai suatu kriteria untuk keunggulan kinerja yang digunakan, telah diadopsi oleh puluhan negara di dunia menjadi National Quality Award negaranya masing-masing. Di Indonesia sendiri, perusahaan yang telah menerapkannya antara lain Sucofindo, Telkom, Pertamina, terlebih setelah diluncurkannya IQA for BUMN (Indonesia Quality Award for Badan Usaha Milik Negara) Republik Indonesia. Dengan mengimplementasikan Malcolm Criteria, organisasi bertekad untuk meningkatkan keunggulan kinerjanya dalam situasi yang semakin kompetitif.   Untuk meningkatkan performansinya maka perusahaan harus melakukan pelatihan, sehingga proses penerapannya menjadi tepat sasaran dan fungsi.

 

MATERI PELATIHAN PENGENALAN METODE MALCOLM BALDRIGE CRITERIA UNTUK INDUSTRI

  1. PENDAHULUAN MBNQA

Malcolm Baldrige, Kriteria Baldrige, MBNQA, IQA for BUMN, MBCfPE, PQA  Kriteria, Aplikasi, Feed Back Report  Skor

  1. ORGANIZATIONAL PROFILE
  • Lingkungan Organisasional
  • Hubungan Organisasional
  • Lingkungan Kompetitif
  • Tantangan Strategik
  • Sistem Perbaikan Kinerja
  1. MALCOLM CRITERIA:
  • Kategori 1: Leadership
  • Kategori 2: Strategic Planning
  • Kategori 3: Customers and Market Focus
  • Category 4: Measurement, Analysis, and Knowledge Management
  • Category 5: Workforce Focus
  • Category 6: Process Management
  • Category 7: Results
  1. KORELASI KRITERIA BALDRIGE DENGAN ISO 9001:2000
  • Assessment Tools & Implementation Tools
  • Pendekatan proses
  • Korelasi Kriteria Baldrige dengan Klausul ISO 9001:2000
  1. METODE PENYUSUNAN APLIKASI
  • Baldrige Award Application Forms
  • Metode Konvensional
  • Metode Kertas Kerja Response
  • Met ode Software: Baldrigetools
  1. SISTEM SKOR

Petunjuk Skoring Process dan  Result Item

  1. SIMULASI, ROLE PLAYING DAN STUDI KASUS

Fasilitas Yang Diperoleh

  • Lokasi Training di Hotel Bintang 3-5
  • Ruang Pelatihan Full AC, Toilet dan Musholla
  • Perlengkapan Visual LCD Proyektor, & Whiteboard
  • Modul / Handout(Hard Copy & Soft Copy)
  • Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  • 1x Makan Siang dan 2x Coffee Break (Snack)
  • Penjemputan Bandara Hotel (Pulang-Pergi selama pelatihan)
  • Basement Tempat Parkir Motor dan Mobil yang Aman
  • Akses Internet Wireless
  • Smoking Area.
  • Sertifikat Keikutsertaan Training
  • Merchandise menarik dari Duta Pro Training & Consulting
  • Konsultasi dengan Instruktur/Narasumber setelah Pelatihan

Biaya Training

  • Rp 6.800.000,- / Peserta (termasuk penginapan, minimal 2 peserta)

Lokasi Training di Yogyakarta

Keterangan

  1. Jumlah Peserta dapat memperngaruhi biaya training.
  2. Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  3. Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  4. Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Dapatkan Penawaran Harga Training Terbaik dari Kami!.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan public atau online training ini, silakan isi form di Formulir Pendaftaran.